Privacy policy
Last updated in October 2023
Preamble
In the context of the processing defined in Article 1, Scent Design SA, whose registered office is located at 3 Boulevard des Philosophes - 1205 Geneva, Switzerland (“we” “ELLA K”), has the status of data controller.
The purpose of this privacy policy (“Privacy Policy”) is to inform you, regardless of your capacity (customers, prospective customers or internet users) (“you”), of how we process your personal data in the context of our relationships.
The Privacy Policy complies with the legal provisions applicable to the protection of Personal Data and in particular those defined by law no. 78-17 of 6 January 1978, known as the “French Data Protection Act” and by the General Data Protection Regulation no. 2016/679 (the “GDPR”).
In order to ensure compliance with the regulations in force, we reserve the right to amend the Privacy Policy at any time.
1. Purposes, legal bases, data collected and retention periods
| Purpose | Legal basis | Data collected | Retention periods |
|
Management of the contractual relationship (account creation, product ordering, order tracking, invoicing, complaint management) |
Performance of the contract | • Identification data; • Transaction Data; • Connection Data. |
Your data is stored for five (5) years from the deletion of your account or from the processing of your order if you have not opened an account on our website. Invoices and accounting data are stored for ten (10) years. |
| Sending of newsletters | Consent | • Identification Data | Your data is stored until you unsubscribe from our newsletter. Your data is stored for three (3) years from the end of our contractual relationship when you are a customer or for three (3) years from the last contact when you are a prospect. |
| Responses to requests for information and contacts | ELLA K’s legitimate interest in responding to requests for information. | • Identification data; • Connection Data; • Message. |
Your data is deleted after your request has been processed. |
| Website improvement, statistics | Legitimate interest of ELLA K to improve the features of the Website. User consent when required. |
• Connection Data. | Cookies and other commercial trackers may be placed on the user’s terminal for a maximum period of thirteen (13) months. The information collected through cookies and trackers is stored for a period of twenty-five (25) months. |
|
Management of requests regarding the rights of data subjects |
Legal obligation. | • Identification data. | Data relating to the management of requests for rights is stored for the period necessary for the processing of the request. It is then archived for the duration of the applicable limitation period. |
2. Origin of the data
We collect and process your personal data directly from you. In the event that we indirectly collect your personal data, you will be informed thereof at the time of collection.
3. Identity of the recipients of your data?
Within the limits of their respective powers and for the purposes set out in Article 1, the categories of recipients likely to have access to your data are:
- The authorised staff of the various departments of ELLA K;
- The service provider in charge of hosting the website;
- The payment service provider;
- The service providers in charge of delivering the products;
- The authorised personnel of our processors where applicable;
- Where applicable, the courts concerned, mediators, chartered accountants, statutory auditors, lawyers, bailiffs, debt collection companies, and supervisory authorities;
- Third parties who may place cookies on your devices when you consent (for more details, see Cookie Managementsection).
4. Is my data transferred outside the European Economic Area?
Your data may be transferred outside the European Economic Area (EEA) and in particular to Switzerland where our registered office is located. Switzerland guarantees an adequate level of protection to the GDPR. In the event that your personal data is transferred to other countries outside the EEA, we will put in place all appropriate safeguards to secure your data in accordance with the applicable provisions of the GDPR.
For more information on data transfers, you may contact us using the contact details set out in article 7.
5. Cookie management
5.1 What is a cookie?
A cookie is a small text file placed on the hard drive of your device when visiting a website. It records certain information relating to your browsing or online behaviour that allows us to improve and facilitate your experience.
5.2 Why do we use cookies?
The cookies used on the website are used to improve your browsing experience and the services we provide to you.
The cookies are as follows:
- Essential cookies: essential trackers are necessary for the operation of our website. They allow you to browse our website and use its services and features.
- Analytical and statistical cookies: Analytics trackers collect or use information about your use of our website, which helps us improve our website.
- Social media cookies: these cookies provide sharing modules on social media.
- Marketing cookies: These trackers are used to profile your interests and show you relevant advertising at a later date.
For more information on the types of cookies used, click here.
5.3 How to remove cookies
On your computers, smartphones and other Internet access terminals, the browser accepts by default the cookies on websites.
However, you remain in control of the installation of these cookies because you may configure your browser software to:
- Accept or refuse cookies from the website;
- Systematically refuse all cookies;
- Ask for your consent for each of the cookies you encounter when browsing the Internet.
To do this, simply refer to your browser software and follow its instructions. For example:
- For Internet Explorer™: Tools (in the browser toolbar) ► Internet Options ► Privacy tab ►Choose the desired level.
- For Firefox™: Tools menu (in the top toolbar) ► Options ► Privacy tab ►Choose the desired options.
- For Chrome™: configuration menu (settings logo) ► Settings ► Privacy and security ► Site settings ► Cookies and site data ►Choose the desired options.
- For Safari™: Safari menu (settings logo) ► Preferences ► Security ► Display cookies ►Choose the desired options.
- For Opera™: menu Tools ► Preferences ► Advanced tab ► Cookies section ► Manage cookies ► Choose the desired options.
As stated above, by choosing to block our cookies, we would like to inform you that the browsing of the website and/or the use of certain features could be altered. In any event, if you choose to delete all cookies, your user experience will be greatly affected and your browsing preferences will be deleted.
You may set your cookie preferences at any time by clicking here.
6. What are your rights over your personal data?
Subject to the conditions applicable to the exercise of these rights, you have the following rights over your personal data:
- Right of access: you have the right to obtain confirmation that your personal data is or is not being processed, and where it is being processed, to receive a copy of all the data we hold about you.
- Right to object to the processing of your data for legitimate reasons.
- Right to withdraw your consent at any time where the legal basis for processing is consent.
- Right to portability of personal data: where the legal basis for the processing is the performance of a contract or consent, you may receive your personal data in a structured, commonly used and machine-readable format or request that it be transmitted directly to a third party.
- Right to rectification: you have the right to request the rectification of your personal data, if this data is incomplete or incorrect.
- Right to restriction of processing: you have the right to request the restriction of processing of personal data concerning you in certain cases defined by law.
- Right to erasure: subject to certain conditions detailed in Article 17 of the GDPR, you have the right to obtain the erasure of your personal data.
- Right not to be subject to a decision based exclusively on automated processing, including profiling.
- Right to define what will happen to your data after your death and to choose that we disclose your data to a third party that you have previously designated. In the event of death and in the absence of instructions from you, we undertake to destroy your data, unless it is necessary for evidential purposes or to meet a legal obligation.
If you exercise these rights, you may be asked to provide proof of your identity in order to protect yourself from any fraudulent request.
You may exercise your rights by contacting us using the contact details set out in article 7 of the Policy.
Lastly, you have the right to lodge a complaint with the supervisory authority of your country of residence, for France, the CNIL: https://www.cnil.fr/
7. Who to contact if you have questions about the processing of personal data or if you wish to exercise your rights on personal data?
If you have any questions about the processing of your data or to exercise any of your rights, you may contact us:
- By post to the following address: Scent Design SA, Boulevard des Philosophes 3, 1205 Geneva, Switzerland
- By email to the following address: hello@ellakparfums.com